GROW YOUR BUSINESS
Are you busy putting out IT fires instead of focusing on your core business? If your technology is draining resources rather than optimizing them, Netsurit can get you back on track. A professionally managed services provider can give you the decisive edge to:
- Grow your business while our experts handle your technology.
- Get more done with information technology that increases productivity and efficiency.
- Eliminate budgeting surprises with a flat monthly rate for comprehensive IT coverage.
- Protect your business and your data from unexpected problems and unwanted intruders.
Our team of 60+ members in the United States is experts, service-oriented and efficient. We take our clients’ goals as seriously as our own. Our commitment to providing customized solutions for each of our clients is how we help them become more successful and support the dreams that drive their business.
As leading managed service experts, our IT consultants are out in the field daily, working with growing and established businesses in some of the most influential markets in the world. From basic desktop support and maintenance to high-level IT strategy to research and budgeting, Netsurit can put you miles ahead of your competition.
Our team of Account Executives is laser-focused on making sure your technology investment is customized to your needs, and that there is a business benefit to every strategic decision taken together.
As a Leader Among Other Managed Services Companies Netsurit Helps to Improve Your Business
And if things break, you can count on our team to quickly resolve the issue and make sure there is a plan to prevent the problem from causing trouble in the future.
End-user Support
The WBC helpdesk is a highly coordinated environment in which a large volume of incidents are handled. It applies a systematic approach to reactive incidents, not only to fix issues but to ensure they never happen again. The Servicedesk Specialist is the primary point of contact for day-to-day problems and challenges. Incidents are reported in one of three ways; phone, email, or the WBC icon on your desktop. These incidents are tracked in a central ticketing system which, upon being triggered by the Service Coordinator, are dispatched to the Servicedesk Specialist in order of priority.
INFRASTRUCTURE SUPPORT
Both on-site and remote support comes with layered requirements and complexity. These areas include:
- Service renewal and escalation
- Software license management
- Cost and budget management
- Security and risk management
Beyond these areas, we provide a comprehensive, proactive and reactive service offering that ensures 360-degree coverage, from IT asset tracking through to mobile user support. Sometimes a technology issue needs to be handled in person, therefore we can arrange to have one of our expert engineers come to your office. We offer a broad range of pricing options to get you the level of service you need at a price that makes sense.
As one of the Leading IT Support Companies, WBC is recognised for our IT Outsourcing and Management expertise, including:
- Account Executive
Your IT Strategic Manager and key-account contact provides personalised service to help you achieve your organisational IT goals. - Proactive Server Monitoring & Alerting
At WBC we provide our clients with proactive server monitoring and alerting to offer early warnings of potential system failures and resource utilisation issues. - Proactive IT Support
Prevent most problems before they happen in the following ways:- Automated and manual server support
- IT asset tracking
- Patch and security management
- Reactive IT Support (remote and onsite)
At WBC, we have teams of dedicated teams that specialise in remote and onsite reactive IT support requests covering:- Server, workstation and mobile user support
- Back-up change and error resolution
- Permanently deployed onsite IT Resources
- Quality Control
The WBC quality control department oversees the following areas:- Client experience
- Site documentation; this provides us with quick and easy reference for error resolution
- Change management; How changes to the IT environment impact site documentation and ongoing service availability
- Support Ticket Quality Check and Review
Cloud Operations and Security Centre (Cosc)
The WBC Security Operations Centre (WSOC) at WBC is designed to provide remote administration and security operations for customers who have moved or are in the process of moving into the cloud. With a focus on Microsoft Office 365, Enterprise + Mobility Suite (EMS) and Azure, the COSC specialises in proactive maintenance and prevention. In other words, preventing problems before they occur. The COSC is run by a highly skilled central team.
What NSOC Offers:
- Microsoft 365 Tenant Administration Service
- Microsoft Security Operations Service
- Azure Core Administration Service
Account Executives
Our Account Executives (AEs) work as a team to create solutions that solve customer IT requirements. Supported by proactive and reactive technical teams, as well as IT domain experts and architects, their main focus is to improve business results through technology. Their roles include growing and maintaining our partnership with SLA clients and driving the WBC concept of Total Technology Value (TTV). From an operational perspective, our AEs will oversee Client Satisfaction, ensuring alignment between WBC and our Clients at all times.